How long will it take?
We offers standard and express delivery option for every country.delivery time depend on distance in each country.
Standard shipping (Air) by postal schedules
USA,Canada,Mexico 20-35 days
Europe,UK 18-25 days
Asia 10-16 days
But in covid situation sometimes parcel will delay.Please be patient.
Express shipping by courier
America,Europe 6-9 Days
Asia 3-6 days
My order has not arrived yet
We post all deliveries to the address you provide us with,so check your order dispatch email to ensure that the address is the right one.If the address you provided is not 100% correct.we will need to wait for the parcel to be returned.We are to provide any kind of redelivery/refund.
Every parcels have tracking numbers.You can check it on your postal or other courier in your country.if you can not find Contact us
Returned parcel
You must be returned within 14 days​ from the date the item is recived. If you have recived the wrong item in your oder or have recived defective, broken item or if your order is missing during delivery.We will proces your refund policys
Ceramics product are risk to broken we need to pack them good if they re broken from transporting.please contact us within3day. If you contact us after we will not responsible.
I can not find my order confirmation email
Check your spam,Junk or Promotion folder(or even the deleted item folder) as you are likely to find your confirmation emails in one of these folders.If it still missing,please contact us.
Other International sales taxes/tax
Depend on you are in the world,your order from the online shop may be subject to a sale tax/tax
Piease learn tax for import product outside your country.if you have questions Contact us.we re glad to. help you